Terms of Service

Last updated: 27 June 2026

These Terms of Service (“Terms”) govern your access to and use of the website and software services provided by Bitmosys Limited (“Bitmosys”, “we”, “us”, or “our”). By accessing our website or using our Service, you agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other organisation, you confirm that you have the authority to bind that organisation.

1. Definitions

• “Service” means the Bitmosys staffing software platform, applications, and related services made available by us.
• “Customer”, “you”, or “your” means the organisation or individual that registers for or uses the Service.
• “Customer Data” means any data, including personal data, that you or your users submit to the Service.
• “Subscription” means a paid plan that grants access to the Service for a defined period.

2. The Service and accounts

To use the Service you must create an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must notify us promptly of any unauthorised use. We reserve the right to suspend or terminate accounts that violate these Terms.

3. Free trials

We may offer a free trial of the Service. At the end of the trial, your access will end unless you subscribe to a paid plan. We may modify or withdraw free trials at any time. The Service is provided during a trial “as is” and without warranty.

4. Subscriptions, fees, and payment

• Fees for paid plans are described on our website and may be updated from time to time. All fees are exclusive of VAT, which will be added where applicable.
• Subscriptions renew automatically for successive periods unless cancelled before the end of the current period.
• Payment is due in advance for each billing period. If payment fails or is overdue, we may suspend or terminate access to the Service.
• Except where required by law, fees paid are non-refundable. You may cancel your Subscription at any time, with cancellation taking effect at the end of the current billing period.

5. Acceptable use

You agree not to, and not to permit any third party to:

• use the Service for any unlawful, fraudulent, or harmful purpose;
• upload or transmit malware, or interfere with the integrity or performance of the Service;
• attempt to gain unauthorised access to the Service or its related systems;
• copy, modify, reverse engineer, or create derivative works of the Service, except as permitted by law;
• resell, sublicense, or make the Service available to third parties except as expressly permitted; or
• use the Service to store or transmit content that infringes the rights of others.

6. Customer Data and data protection

As between you and us, you own all rights in your Customer Data. You grant us a non-exclusive licence to host, process, and use Customer Data solely to provide and improve the Service.

Where we process personal data within the Customer Data on your behalf, you are the data controller and we are the data processor. Such processing is governed by our Data Processing Agreement, which forms part of these Terms. You are responsible for ensuring you have the necessary rights and lawful bases to provide Customer Data to us. Our handling of personal data for which we are the controller is described in our Privacy Policy.

7. Intellectual property

The Service, including all software, content, trademarks, and documentation (excluding Customer Data), is owned by or licensed to Bitmosys and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service during your Subscription in accordance with these Terms. No other rights are granted.

8. Third-party services

The Service may integrate with third-party products and services (such as payroll or accounting software). Your use of those third-party services is governed by their own terms, and we are not responsible for them.

9. Availability and support

We aim to keep the Service available and reliable but do not guarantee uninterrupted access. We may carry out maintenance and may modify or discontinue features from time to time. Specific availability commitments and support levels, where applicable, are set out in your plan or a separate service level agreement.

10. Confidentiality

Each party may have access to the other’s confidential information. Each party agrees to keep the other’s confidential information secure and to use it only as necessary to perform its obligations under these Terms.

11. Warranties and disclaimers

We provide the Service with reasonable care and skill. Except as expressly stated in these Terms, and to the maximum extent permitted by law, the Service is provided “as is” and we exclude all other warranties, conditions, and representations, whether express or implied.

12. Limitation of liability

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

Subject to the above, we will not be liable for any indirect or consequential loss, loss of profits, loss of business, or loss of data, and our total aggregate liability arising out of or in connection with these Terms will not exceed the total fees paid by you to us in the twelve (12) months preceding the event giving rise to the claim.

13. Indemnity

You agree to indemnify and hold us harmless against any claims, losses, or damages arising from your breach of these Terms, your misuse of the Service, or your Customer Data infringing the rights of any third party.

14. Term and termination

These Terms apply for as long as you use the Service. Either party may terminate for material breach that is not remedied within 30 days of written notice. We may suspend or terminate access immediately if you breach the acceptable use provisions or fail to pay fees. On termination, your right to use the Service ends and we may delete Customer Data after a reasonable period, subject to legal requirements.

15. Changes to these Terms

We may update these Terms from time to time. We will post the updated version on this page and revise the “Last updated” date. Where changes are material, we will provide reasonable notice. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

16. Governing law and jurisdiction

These Terms and any dispute arising out of them are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except that we may seek injunctive relief in any jurisdiction.

17. Contact us

If you have any questions about these Terms, please contact us at contact@bitmosys.com or write to Bitmosys Limited, [REGISTERED OFFICE ADDRESS] (company number [COMPANY NUMBER]).